Intervention: Intervenor 174

Document Name: 2015-134.223646.2381792.Intervention(1f1sw01!).doc

**** to Eastlink Regarding High **** Internet, Digital TV, and Telephone Servicesfor the Community of Mountainview May 12, 2013 Name

Address
Telephone

E-Mail Address Service Bundles Surf &

Talk
Watch
& Talk
Watch
& Surf
Watch,
Surf & Talk

[bookmark: _GoBack]Peter & **** Mulloy 30C Union Road,RR#7 Belleville *** *** *-***-***-**** ******@***.com √

Maddy & **** Hope 53 Union Road, RR#7 Belleville *** *** *-***-***-**** ******@***.com √

**** Clarkson 20 Cannery Road, RR#7 Belleville *** *** *-***-***-**** ******@***.com √

Deb ****

13 Cannery Road, RR#7 Belleville *** *** *-***-***-**** ******@***.com √

**** Kyd

36 Union Road, RR#7 Belleville *** *** *-***-***-**** ******@***.com √

Al ****

9 Cannery Road, RR#7 Belleville *** *** ******@***.com √

H. Werkhoven

3900-C Highway 62, Cannery Road, *-***-***-**** ******@***.com √

**** Redquest**** Garrison

3900B Highway 62S, RR#7 Belleville *** *** *-***-***-**** √

Jim & **** Stewart 3768 Highway 62S, RR#2 Ameliasburg *** *** *-***-***-**** ******@***.com √

Jim ****

3754 Highway 62S, RR#2 Ameliasburg *** *** *-***-***-**** ******@***.com √

**** & **** Dunlop 3437 County Road #2, RR#2 Ameliasburg *** *** *-***-***-**** ******@***.com √

Joe ****

3429 County Road #2, RR#2 Ameliasburg *** *** *-***-***-**** ******@***.com √

**** Crouse

3417 County Road #2, RR#2 Ameliasburg *** *** *-***-***-**** ******@***.com √

**** Hamilton 3374 County Road #2, RR#2 Ameliasburg *** *** *-***-***-**** ******@***.com √

Ron & **** Miller 3303 County Road #2, RR#2 Ameliasburg *** *** *-***-***-**** ******@***.com √

Ed SokolowskiCressy Tool & Die 10 Cannery Road, RR#7 Belleville *** *** *-***-***-**** ******@***.com √

**** Smith

3 Cannery Road, RR#7 Belleville *** *** *-***-***-**** √

**** Trumble-Elliston 3440 County Road #2, Ameliasburg *** *** *-***-***-**** √

**** Andrew Kirkley 3429 County Rd #2,Ameliasburg *** *** *-***-***-**** ******@***.com √

**** Fledderus 99 Union Road, RR#7 Belleville *** *** *-***-***-**** ******@***.com √

**** Raby 3373 County Road #2, RR#2 Ameliasburg *** *** *-***-***-**** ******@***.com √

Name
Address
Telephone

E-Mail Address Service Bundles Surf &

Talk
Watch
& Talk
Watch
& Surf
Watch,
Surf & Talk

**** Kowacz & **** Bulley 3209 County Road #2, RR#2 Ameliasburg *** *** *-***-***-**** ******@***.com √

Des Southwell 3195 County Road #2, RR#2 Ameliasburg *** *** *-***-***-**** ******@***.com √

**** Waite

3133 County Road #2, RR#2 Ameliasburg *** *** *-***-***-**** ******@***.com √

Don DeMille

30B Union Road, RR#7 Belleville *** *** *-***-***-**** √

*-***-***-**** √

**** Hamilton 3399 County Road #2, RR#2 Ameliasburg *** *** *-***-***-**** √

**** & **** Belli 28 Cannery Road, RR#7 Belleville *** *** *-***-***-**** ******@***.com √

Apt. 3 re P. **** 28 Cannery Road, RR#7 Belleville *** *** *-***-***-**** ******@***.com √

Apt. 4 re P. **** 28 Cannery Road, RR#7 Belleville *** *** *-***-***-**** ******@***.com √

1
1

**** to EastlinkRegarding High **** Internet, Digital TV, and Telephone Servicesfor the

C

ommunity of Mountainview May 12, 2013

Name
Address
Telephone
E
-
Mail Address

Service BundlesSurf &

Talk
Watch
&
Talk
Watch
& Surf
Watch,
Surf &
Talk

**** & **** Mulloy30C Union Road,RR#7 Belleville*** ***

613 967
-
7899

******@***.comv

Maddy & **** Hope53 Union Road, RR#7 Belleville*** ***

613 966
-
5083

******@***.comv

**** Clarkson

20 Cannery Road, RR#7 Belleville *** ***

613 967
-
7911

CreigClarkson@cityofbelleville.on.ca

v
Deb ****

13 Cannery Road, RR#7 Belleville *** ***613 969

-
0318

******@***.comv

**** Kyd
36
Union Road,

RR#7 Belleville *** ***

250 667
-
3880

******@***.comv

Al ****

9 Cannery Road, RR#7 Belleville *** ***

******@***.comv

H. Werkhoven
3900
-
C
Highway 62,

Cannery Road, 613 968

-
7392

******@***.comv

**** Redquest
**** Garrison
3900B High

way 62S, RR#7 Belleville *** ***

613 968
-
2489
v

Jim & **** Stewart3768 Highway 62S, RR#2 Ameliasburg *** ***

613 962
-
7280

******@***.comv

Jim ****

3754 Highway 62S, RR#2 Ameliasburg *** ***

613
968
-
5300

******@***.comv

**** & **** Dunlop3437 County Road #2, RR#2 Ameliasburg *** ***

613 968
-
5304

******@***.comv

Joe ****

3429 County Road #2, RR#2 Ameliasburg *** ***

613 966
-
9412

******@***.comv

****
****
3417 C

ounty Road #2, RR#2 Ameliasburg *** ***

613 885
-
6627

******@***.comv

**** Hamilton
3374 C

ounty Road #2, RR#2 Ameliasburg *** ***

613 968
-
8039

******@***.comv

Ron & **** Miller3303 C

ounty R
o
ad #2,
RR#2
Ameliasburg
*** ***
613 969
-
8231

******@***.comv

Ed
Sokolowsk
i

Cressy Tool & Die 10 Cannery Road, RR#7 Belleville *** ***613 967

-
4617

******@***.comv

**** Smith

3 Cannery Road, RR#7 Belleville *** ***613 968

-
5627
v
**** Trumble
-
Elliston

3440 County Road#2, Ameliasburg*** ***

613 962
-
3557
v

**** Andrew Kirkley3429 County Rd #2,Ameliasburg *** ***613

210
-
0788

******@***.comv

**** Fled
derus

99 Union Road, RR#7 Belleville *** ***613 967

-
8300

******@***.comv

**** Raby
3373 C

ounty Road #2, RR#2 Ameliasburg *** ***

613 968
-
2291

******@***.comv

1

**** to Eastlink Regarding High **** Internet, Digital TV, and Telephone Services for the Community of Mountainview May 12, 2013 Name Address Telephone E-Mail Address Service Bundles Surf &

Talk
Watch
&
Talk
Watch
& Surf
Watch,
Surf &
Talk

**** & **** Mulloy 30C Union Road,RR#7 Belleville *** *** *-***-***-**** ******@***.com v Maddy & **** Hope 53 Union Road, RR#7 Belleville *** *** *-***-***-**** ******@***.com v **** Clarkson 20 Cannery Road, RR#7 Belleville *** *** *-***-***-**** CreigClarkson@cityofbelleville.on.ca

v

Deb **** 13 Cannery Road, RR#7 Belleville *** *** *-***-***-**** ******@***.com v **** Kyd 36 Union Road, RR#7 Belleville *** *** *-***-***-**** ******@***.com v Al **** 9 Cannery Road, RR#7 Belleville *** *** ******@***.com v H. Werkhoven 3900-C Highway 62, Cannery Road, *-***-***-**** ******@***.com v **** Redquest **** Garrison 3900B Highway 62S, RR#7 Belleville *** *** *-***-***-**** v Jim & **** Stewart 3768 Highway 62S, RR#2 Ameliasburg *** *** *-***-***-**** ******@***.com v Jim **** 3754 Highway 62S, RR#2 Ameliasburg *** *** *-***-***-**** ******@***.com v **** & **** Dunlop 3437 County Road #2, RR#2 Ameliasburg *** *** *-***-***-**** ******@***.com v Joe **** 3429 County Road #2, RR#2 Ameliasburg *** *** *-***-***-**** ******@***.com v **** Crouse 3417 County Road #2, RR#2 Ameliasburg *** *** *-***-***-**** ******@***.com v **** Hamilton 3374 County Road #2, RR#2 Ameliasburg *** *** *-***-***-**** ******@***.com v Ron & **** Miller 3303 County Road #2, RR#2 Ameliasburg *** *** *-***-***-**** ******@***.com v Ed Sokolowski Cressy Tool & Die 10 Cannery Road, RR#7 Belleville *** *** *-***-***-**** ******@***.com v **** Smith 3 Cannery Road, RR#7 Belleville *** *** *-***-***-**** v **** Trumble-

Elliston

3440 County Road #2, Ameliasburg *** *** *-***-***-**** v **** Andrew Kirkley 3429 County Rd #2,Ameliasburg *** *** *-***-***-**** ******@***.com v **** Fledderus 99 Union Road, RR#7 Belleville *** *** *-***-***-**** ******@***.com v **** Raby 3373 County Road #2, RR#2 Ameliasburg *** *** *-***-***-**** ******@***.com v

Intervention: Intervenor 174

Document Name: 2015-134.223646.2381795.Intervention(1f1sz01!).html

My comments are provided in File: Comments to CRTC.docx 49.47 Kb 2 pagesAdditional attachments:Petition to EastLink File #1: Information Regarding High **** Internet.docx 31.95 Kb 1 pagePetition to EastLink File #2: **** to EastLink Regarding High **** Internet.docx 69 Kb 2 pages

Intervention: Intervenor 174

Document Name: 2015-134.223646.2381793.Intervention(1f1sx01!).doc

Information Regarding High **** Internet, Digital TV, and Telephone Servicesfor the Community of Mountainview Eastlink provides high speed internet, digital TV, and telephone services in Picton via a fiber cable which provides the very best service technically (never affected by weather; the fastest internet). The fiber cable runs along Highway 62 from Picton to Belleville. I have contacted Eastlink to inquire what would be necessary for them to provide their services in our community. They have asked me to get together a petition to indicate the number of residences that would be interested in subscribing to their services.

We would be able to get the same services they provide to homes in Picton. They offer 4 bundles:

Surf & Talk: 20 mb/sec. + telephone for $72.95/month Watch & Talk: digital TV + telephone for $92.90/month Watch & Surf: digital TV + 20 mb/sec. for $109.95/month Watch, Surf & Talk: digital TV + 20 mb/sec. + telephone for $120.95/monthThe internet download speeds are consistent all the time. They also offer 40 mb/sec. ($10 more/month) and 100 mb/sec. for additional charges. With the telephone you keep your existing number. When it is part of the bundle you get more features for less – the bundle includes 14 features – e.g. voice mail, call waiting, call display. All of this information is available on their website www.eastlink.ca and navigate to Picton, ON region.

I have spoken with a regional manager. He indicated that they would be more favourably inclined to offer us the service if there are enough customers to warrant their costs, which are significant, in providing a junction from the main cable. Eastlink is more likely to provide the service if customers are interested in multiple services.

They have given me an e-mail address to send the petition and have asked me to gather the following information:

Name:
Address:

Contact Information: Telephone:

E-mail Address:

Services you would subscribe to: Surf & Talk Watch & Talk

Watch & Surf
Watch, Surf & Talk

If you are interested please contact me at ******@***.com with “Eastlink” in the message title or call *-***-***-****.

**** Belli

[bookmark: _GoBack]28 Cannery RoadInformation Regarding High **** Internet, Digital TV, and

T
elephone
S
ervice
s
for
t
he
C
ommunity of
Mountainview
E
ast
l
ink
provide
s
h
i
gh speed i
nternet, d
igital TV,
and
t
elephone
s
ervice
s
in Picton via a fib
e
r
cable
which

provides the very best service technically (never affected by weather; the fastest internet). The fiber cable runs along Highway 62 from Picton to Belleville. I have contacted

Eastlink
to inquire what would

be necessary for them to provide their services in our community. They have asked me to get together a petition to indicate the number of residences that would be interested in subscribing to their services.

We would be

able to get the same services they provide to homes in Picton. They offer 4 bundles:

Surf
&
Talk:
20 mb/sec. +
telephone
for $72.95/month
Watch
&
Talk:

digital TV + telephone for $92.90/month

Watch & Surf:

digital TV + 20 mb/sec. for $109.95/monthWatch, S

urf
& Talk:

digital TV + 20 mb/sec. + telephone for $120.95/monthThe internet

down
load
speeds are consi
s
t
e
nt
all the time. They
also offer 40 mb/sec.
($10 more/month)
and 100 mb/

sec. for additional charges.

With the telephon

e you keep your existing number. When it is

part of the bundle you get more features for less


the
bundle
includes 14 features

e.
g. voice mail, call
w
aiting
, call display
.

All of this information is available on their website www.eastlink.ca

and navigate to
Picton, ON region.
I
have
spoke
n

with a regional manager. He indicated that they would be more favourably inclined to

offer us the service if there are enough customersto warrant

their costs

, which are significant,in

providing

a junction from the main cable.

Eastlink
is mo

re likely to provide the service if customers are interested in multiple services.

They have given me an e
-

mail address to send the petition and have asked me to gather the following

information:
Name
:
Address
:
C
o

ntact Information: Telephone:

E
-
mail
A
ddress
:
Services
y
ou
would s
ubsc
ri
b
e to:
Surf
&
Talk
Watch
&
Talk
Watch & Surf
Watch, S
urf
& Talk

If you are interested please contact me at pbelli@sympati

co.ca
with

Eastlink

in the message title
or
call
613 962
-
4869
.
**** Belli
28 C
annery Road

Information Regarding High **** Internet, Digital TV, and Telephone Services for the Community of Mountainview Eastlink provides high speed internet, digital TV, and telephone services in Picton via a fiber cable which provides the very best service technically (never affected by weather; the fastest internet). The fiber cable runs along Highway 62 from Picton to Belleville. I have contacted Eastlink to inquire what would be necessary for them to provide their services in our community. They have asked me to get together a petition to indicate the number of residences that would be interested in subscribing to their services.

We would be able to get the same services they provide to homes in Picton. They offer 4 bundles:

Surf & Talk: 20 mb/sec. + telephone for $72.95/month Watch & Talk: digital TV + telephone for $92.90/month Watch & Surf: digital TV + 20 mb/sec. for $109.95/month Watch, Surf & Talk: digital TV + 20 mb/sec. + telephone for $120.95/month The internet download speeds are consistent all the time. They also offer 40 mb/sec. ($10 more/month) and 100 mb/sec. for additional charges. With the telephone you keep your existing number. When it is part of the bundle you get more features for less – the bundle includes 14 features – e.g. voice mail, call waiting, call display. All of this information is available on their website www.eastlink.ca and navigate to Picton, ON region.

I have spoken with a regional manager. He indicated that they would be more favourably inclined to offer us the service if there are enough customers to warrant their costs, which are significant, in providing a junction from the main cable. Eastlink is more likely to provide the service if customers are interested in multiple services.

They have given me an e-mail address to send the petition and have asked me to gather the following information:

Name:
Address:

Contact Information: Telephone:

E-mail Address:

Services you would subscribe to: Surf & Talk Watch & Talk

Watch & Surf

Watch, Surf & Talk If you are interested please contact me at ******@***.com with “Eastlink” in the message title or call *-***-***-****.

**** Belli
28 Cannery Road

Intervention: Intervenor 174

Document Name: 2015-134.223646.2381794.Intervention(1f1sy01!).doc

We live in Mountainview, Prince Edward County, Ontario. Due to the terrain we are unable to have reliable cell phone service, even with Bell 4G service. At the very most we have 2 bars, usually only 1 bar, which frequently drops to 0 bars, so we rely on our land line for telecommunications. However, due to dial-up internet, the phone is not accessible when we are on-line. We were hesitant to try cell phones again as we have never had good reception, but Bell was convincing in their claims that the 4G service would be different and that our area was slated to receive Fibe in Nov. 2014. We were ecstatic about Fibe, but although 3 different customer service representatives confirmed the news, apparently it was inaccurate and Bell wasn’t sure why we, and others in our community, had been misinformed. (Paragraph 1)We chose Bell ExpressVu satellite for our television access over 20 years ago because Bell told us that the ExpressVu receiver would be upgradable to receive internet service via their satellite; there was a blank port on the back of the receiver where the upgrade would fit. We decided to subscribe to Bell dial-up until their satellite internet was available. However, Bell then determined that that they would not provide internet through their ExpressVu satellite; their internet service would be through Fibe, still unavailable to us today. (Paragraph 2)Currently ExplorNet offers internet via wireless tower, but we have no line of sight. They also have satellite, but trees are the issue. We have 2 apartments in our home, so if we subscribed to a satellite internet service we would need a total of 6 satellite dishes - 3 for internet and 3 for television. (Paragraph 3)[bookmark: _GoBack]Ironically, EastLink runs their fibre optic backhaul cable through our community as it runs along Hwy #62 from Picton to Belleville, less than 300 meters from our home. When I approached EastLink about the possibility of connecting to their fibre optic cable, they asked for a petition of interested households. I provided a list of 29 households interested in 1 or more of the services they provide - internet, telephone, and television (Surf & Talk; Watch & Talk; Watch & Surf; Watch, Surf & Talk). Many respondents were willing to switch several services to EastLink in order to make it more financially viable for the company. (Petition is attached - 3 pages). Unfortunately, EastLink determined they will not provide service to our community. Our EORN contact (responsible for facilitating internet improvements for Prince Edward County), sympathizes with our issue, and has encouraged me to continue to contact EastLink. Her perspective is there are enough potential subscribers in our community for EastLink to at least provide us with the initial infrastructure cost necessary to connect to their cable, such as they did for Hotch’s Auto Parts, who although further from Hwy #62 than we are, has been successfully connected. In a contrasting business practice, Union Gas provides any prospective customer with the fee/kilometer they charge to hook up a new subscriber where there isn’t any infrastructure. (Paragraph 4)In regard to Canadians need for telecommunication services:

1a. Our dial-up internet reaches a maximum of 45 kbps, enough to pay bills with e-banking, but not enough to use banking tools to compare mortgage rates or credit cards. It is difficult to do any on-line purchases, especially if there are multiple pages to download, such as with airline flights. Either pages won’t load or you time out. Accessing real estate pages is impossible because of the bandwidth needed for photos. As well, computer software is now upgraded via internet downloads. It is not unusual for Microsoft updates to take 10-12 hours via dial-up, engaging our phone line for 400-600 hours/month. We are dreading the release of Windows 10 in July 2015 because it will be such a huge download. (Paragraph 5)1b.High speed internet of 10-15 mbps, is essential to maintain a home computer for basic functions. (Para. 6)1c.Without high speed internet one has to choose between not using the internet to do something and going somewhere for free Wi-Fi. We laughed when we heard that the **** Minister would not be involved in the consortium election debates as 89% of people would now stream the debate - certainly not true when you are on dial-up. We also feel economically disadvantaged as we are renovating apartments in our home and fear they may not be rentable without high speed internet. (Paragraph 7) In regard to the Commission’s role regarding access to basic telecommunications services:

3a. We believe that dial-up internet does not meet the basic level of internet services expected by Canadians. By stipulating that technology as ineffective, along with your requirement for minimum upload and download speeds, it will be easier to update the regulations specifying the essential level of basic telecommunications services required by Canadians. (Paragraph 8)5. We do see the Commission having a role to play in identifying situations where Canadians do not have the required levels of service and in directing government funding towards providing incentives to the private sector to address these needs. It may be necessary to subsidize the service until the private sector company has recouped the costs of the initial infrastructure requirements. In our case, we would hope the Commission could intervene with EastLink so they would provide the connection to their existing fibre optic cable. We are less than 300 m. from their fibre optic cable, which could be easily accessed because the cable runs above ground at that point. There are other households even closer than ours. We are not expecting to get anything below market costs. Currently we pay Bell Canada over $300 per month for land line, 2 mobile phones, internet, and television. However, for that money we should be getting really good services, but we aren’t. (Paragraph 9)In regard to regulatory measures for basic telecommunications services:

9. We would ask that broadband internet be considered as a basic telecommunications service. (Paragraph 10) 12. As discussed in #5, there will be a need sometimes to subsidize the service provider in establishing the infra-structure to ensure a basic level of service can be provided. Ideally, the funding should be directed towards fibre optic capabilities so that the service is well positioned for future demands and growth potential. (Paragraph 11) In conclusion, we hope these comments clearly describe our daily frustrations when one has no high speed internet, sporadic cell phone coverage, and a land line that is constantly engaged. (Paragraph 12) High speed internet is essential to daily functions; otherwise you can’t download the forms sent by Veridian or monitor your Hydro One consumption. If one tries using a call centre to fix an internet related issue, they want you to do everything they say, instruction by instruction, until they get you clear of the issue. But if you have dial-up internet and you are talking to them on the phone, then you can’t be on the internet! You can also forget the idea of working from home or advertising a home business on the web. (Paragraph 13) My wife Pam, who is equally frustrated with this situation, and I thank you for your work in regards to these issues. Attached is the “Petition to EastLink “- 3 pages. I do not want to appear at the public hearing. Respectfully submitted, **** Belli **** 22, 2015 (Paragraph 14) * * * End of document * * *1

1

We live in Mountainview, Prince Edward County, Ontario.

Due to the terrain we are unable to have reliable cell phone service, even with Be

ll 4G service. At
the very
most we have
2 bars,
usually only
1
bar,
which frequently

drops to 0 bars, so we rely on our land line for telecommunications. However, due to dial-

up internet, the phone
is not accessible when we are on
-
line.

We were hesitant to try cell phones again as we have never had good

reception, but Bell was convincing in their claims that the 4G service would be different and that our area was slated to receive Fibe in Nov. 2014. We were ecstatic about Fibe,

but although 3 different customer service
representatives confirmed t
he news, apparentl
y i
t was
inaccurate

and Bell wasn’t sure why we, and others in our community, had been m

isinformed
.
(
Paragraph
1)
We chose Bell ExpressVu satel

lite for our television access over 20 years agobecause Bell

told us that the
ExpressVu receiv
er
would
be upgradable to receive
internet service via the
ir
satellite
;
there was a blank port on

the back of the receiver where the upgrade would fit.

We
decided to
subscribe
to
Bell dial
-
up until the
ir
satellite
internet was
available.
However,
Bell
the
n

determined that that they would not provide internet through their

E
xpressVu satellite
;
t
heir
internet service
would be through Fibe
, still unavailable to us today
.
(
Paragraph
2)

Currently ExplorNet offers internet via wireless tower, but we have no line of sight. They also have satellite

, but
trees are the issue.

We have 2 apartments in our home, so if we subscribed to a satellite internet

service we
would need
a total of 6 satell
ite dishes
-
3 for internet
a
nd 3
for television.
(
Paragraph
3)
Ironically, EastLink runs their fibre

optic backhaul cable through our community as it runs along Hwy

#
62 from

Picton to Belleville, less than 300 meters from our home.

When
I
approached EastL
ink
about the possibility
of

connecting to their fibre optic cable, they asked for a petition of interested households.

I
provided a list of
29

households interested in 1 or more of the services they provide -

internet, telephone, and television (Surf & Talk;

Watch & Talk; Watch & Surf; Watch, Surf & Talk). Many respondentswere willing to switch

several
services to

EastLink in order to make it more financially viable

for the company. (
****
is attached
-
3 pages).
Unfortunately, EastLink determined they
will not provide service to our
community. Our
EORN
contact

(responsible for facilitating internet improvements for Prince Edward County), sympathizes

with our issue,
and
has encouraged me to con
tinue to contact EastLink. H
er perspective
is
there are enou
gh potential subscribers in
our community for
EastLink to
at least provide us with the initial
infrastructure cost necessary
to connect to

their cable, such as they did for Hotch’s Auto Parts, who although

further f
rom Hwy #62 than we are, has been
success
fully connected.
In
a
contrast
ing business practice
, Union Gas
provide
s
any prospective customer with
the
fee/kilometer

they charge to hook up a new subscriber where there isn’t any infrastructure.

(
Paragraph
4)
In regard to Canadians need for
telecommunication services:
1
a.
Our
dial
-
up internet reach
es a maximum
of
45
kbps, enough
to pay bills
with e
-
banking,
but not
enough to
use banking tools to
compare
mortgage
rates
or
credit cards
.
It is difficult
to do
any
on
-
line purchases, especially
i

f there are multiple pages to download, such as with

airline flights.
Either pages won’t load or you time out.
Accessing real estate pages is impossible

because of the bandwidth needed for photos.

As well,
computer
so
ftware is now upgraded via internet do

wnloads. It is not unusual for Microsoft updates to take 10

-
12 hours via
dial
-
up, engaging our phone line
for 400
-
600 hours/month.

We are dreading the release of Windows 10 in July 2015

because it will be such a huge download.
(
Paragraph
5)
1b.High speed i
nternet of
10
-
15 mbps,

is essential to maintain a home computer for basic functions.

(
Para.
6)
1

We live in Mountainview, Prince Edward County, Ontario. Due to the terrain we are unable to have reliable cell phone service, even with Bell 4G service. At the very most we have 2 bars, usually only 1 bar, which frequently drops to 0 bars, so we rely on our land line for telecommunications. However, due to dial-up internet, the phone is not accessible when we are on-line. We were hesitant to try cell phones again as we have never had good reception, but Bell was convincing in their claims that the 4G service would be different and that our area was slated to receive Fibe in Nov. 2014. We were ecstatic about Fibe, but although 3 different customer service representatives confirmed the news, apparently it was inaccurate and Bell wasn’t sure why we, and others in our community, had been misinformed. (Paragraph 1) We chose Bell ExpressVu satellite for our television access over 20 years ago because Bell told us that the ExpressVu receiver would be upgradable to receive internet service via their satellite; there was a blank port on the back of the receiver where the upgrade would fit. We decided to subscribe to Bell dial-up until their satellite internet was available. However, Bell then determined that that they would not provide internet through their ExpressVu satellite; their internet service would be through Fibe, still unavailable to us today. (Paragraph 2) Currently ExplorNet offers internet via wireless tower, but we have no line of sight. They also have satellite, but trees are the issue. We have 2 apartments in our home, so if we subscribed to a satellite internet service we would need a total of 6 satellite dishes - 3 for internet and 3 for television. (Paragraph 3) Ironically, EastLink runs their fibre optic backhaul cable through our community as it runs along Hwy #62 from Picton to Belleville, less than 300 meters from our home. When I approached EastLink about the possibility of connecting to their fibre optic cable, they asked for a petition of interested households. I provided a list of 29 households interested in 1 or more of the services they provide - internet, telephone, and television (Surf & Talk;

Watch & Talk; Watch & Surf; Watch, Surf & Talk). Many respondents were willing to switch several services to EastLink in order to make it more financially viable for the company. (Petition is attached - 3 pages).

Unfortunately, EastLink determined they will not provide service to our community. Our EORN contact (responsible for facilitating internet improvements for Prince Edward County), sympathizes with our issue, and has encouraged me to continue to contact EastLink. Her perspective is there are enough potential subscribers in our community for EastLink to at least provide us with the initial infrastructure cost necessary to connect to their cable, such as they did for Hotch’s Auto Parts, who although further from Hwy #62 than we are, has been successfully connected. In a contrasting business practice, Union Gas provides any prospective customer with the fee/kilometer they charge to hook up a new subscriber where there isn’t any infrastructure. (Paragraph 4) In regard to Canadians need for telecommunication services:

1a. Our dial-up internet reaches a maximum of 45 kbps, enough to pay bills with e-banking, but not enough to use banking tools to compare mortgage rates or credit cards. It is difficult to do any on-line purchases, especially if there are multiple pages to download, such as with airline flights. Either pages won’t load or you time out.

Accessing real estate pages is impossible because of the bandwidth needed for photos. As well, computer software is now upgraded via internet downloads. It is not unusual for Microsoft updates to take 10-12 hours via dial-up, engaging our phone line for 400-600 hours/month. We are dreading the release of Windows 10 in July 2015 because it will be such a huge download. (Paragraph 5) 1b.High speed internet of 10-15 mbps, is essential to maintain a home computer for basic functions. (Para. 6)