Interventions Phase 2: Intervenor 316

Document Name: 2015-134.226709.2518753.Interventions Phase 2(1hzhd01!).html

The billing of Internet services needs to be better regulated. It is patently unfair to be charged a premium for higher 'speeds' that only materialize when all the planets and stars align (read: rarely happens). If, by regulation, an ISP could only charge for the actual average of the actual speeds experienced by the user, ISPs would be motivated to either improve the service, or represent it with more accuracy. This is a good role for government, governance, and regulation.