Interventions Phase 2: Intervenor 670

Document Name: 2015-134.227105.2528214.Interventions Phase 2(1$6s601!).html

I would like to see Xplornet communications throttling policies looked in to further. There's been plenty of talk in the past about them throttling connections to a point where essential services (Email, VOIP) become unusable. As far as I knew this was against the CRTCs regulations. So far, any complaint I, or many other people I have spoken to have made has been met by a brick wall. These services are still being rendered unusable as a result of their throttling policies, and many rural customers (including myself) rely on them as a sole means of communication. Something needs to be done here. Xplornet is receiving countless grants to provide reliable internet service to rural customers, and yet everybody I've spoken to on this topic has been left in the dark.