Intervention: Intervenor 133

Document Name: 2015-134.223141.2365963.Intervention(1#pl701!).html

Hi, Primus is my internet provider in ****, Ontario. I am subscribing to 5 MBPS download speed and 1 MBPS upload speed. Today's performance May 28, 2015Last Result:Download ****: 1157 kbps (144.6 KB/sec transfer rate)Upload ****: 729 kbps (91.1 KB/sec transfer rate)Primus is not meeting advertised speeds but is charging me for them. When I questioned them why the speeds are so low they respond by saying that I am too far away from source station "Our technical support department indicated that the speed you are getting is the best available with your current plan due to the network at your address". Is this company committing fraud?? Thanks.