Intervention: Intervenor 227

Document Name: 2015-134.223930.2393442.Intervention(1f@s$01!).html

I am writing to you from an “unserviced” area via my cellphone/wireless connection. We have no wired internet available from either cable (Eastlink) or telco (Telus). We live in a cluster of approximately 150 homes and businesses along a 5km section of well used provincial highway between Sechelt and Pender harbour in British Columbia that have been excluded from service. Neighbourhoods on either side of us along this same highway enjoy full fibre optic capability. We are not a remote or geographically challenged location as the main fibre line runs along the highway past our driveways and roads – yet the service providers have excluded us from service. Our current mobility internet “solution” is slow, unreliable and costly, yet communication with virtually all levels of governments, utilities, banking etc has become “internet only”.I expect that our situation is not unique in Canada, but illustrates how the existing providers “cherry pick” their service areas to suit – and leave many Canadians unconnected. Their focus on “high return” areas effectively creates islands or pockets that are not serviced yet surrounded by areas that are serviced. These “doughnut hole” areas are too small for a new provider to consider entering and will likely remain unserviced until the service providers are compelled to extend by regulation. Our frustration has grown over the last 18 months as Telus has upgraded service to households and businesses with fibre optics in virtually all of the Sunshine Coast region – yet claims hardship to provide service to our neighbourhood. I could go on at length showing neighbourhoods with the same or lower density that were offered the new service, and can provide that information if requested.There can be a parallel drawn to the evolution away from party lines for telephone customers in rural areas to individual lines. It was the intervention of the Federal government in the 1980’s that required telephone companies to provide the service that changed that situation. We are at a similar juncture with respect to broadband availability.I look forward to following and participating in this CRTC review in the goal of having access to Broadband internet declared a basic service and that providers are required to provide service to neighbourhood such as ours.Respectfully submitted,Sue ****5444 Iska RoadHalfmoon Bay BCRaisons pour comparaitre / Reasons for appearanceI believe it is important for the commission to hear directly from impacted Canadians, and to be able to question intervenors. I would be prepared to collect and present data illustrating how the providers have selectively excluded areas that are comparable or higher density to serviced areas - yet still not included. We have carried on a significant amount of dialogue (letters, petitions, meetings) with Telus attempting to obtain service - though in the end they simply do not want to service us.