Intervention: Intervenor 66

Document Name: 2015-134.222003.2315416.Intervention(1dml401!).html

I have Xplornet as an ISP. I am dissatisfied with their service. I am paying for 10KB and about 90% of the time I am only getting between 60%-70% of that. I am using Ookla as a speed tester. However when I bring this to Xplornet's attention they just say that they do not go by internet speed measurements. I have proposed that I pay for what I am receiving, upon which they just laugh and threatening to disconnect me. Unfortunately, living in the country leaves me with no other choice but to continue to use their service as there is no other ISP. RegardsJohan Bouwer