Intervention: Intervenor 109

Document Name: 2015-134.222698.2329760.Intervention(1dxnk01!).html

The targets of 5/1 Mbps would be welcome in rural areas but for 3 things. 1) Cost. I presently have a provider that supplies 5/.5 (not hitting the target) for $50. This would be acceptable if it were not for... 2) Low bandwidth cap. This plan has a 45GB cap. This is upgradeable ($10 for 100GB) which is fine except for... 3) Reliability. The service is so horrible that you can't use the capacity you are paying for.If the CRTC is serious about creating a national, minimum standard for internet access, they must address these points.Cost must be ON PAR with cities (or some multiplier based solely on technical reasons). For most 'city' ISPs the 5/1 speed does NOT even exist.Bandwidth cap must be reasonable. Most 'city' ISPs have caps in the hundreds of GB.Reliability must be paramount. It would be unacceptable when the telephone system was rolled out nationwide that you can't make calls 'during prime time'. This is no different. The ISPs can no longer be allowed to hide behind the 'up to 5 Mbps' caveat of their advertising (in 5 point font, no less).The jobs of the future (I have one as a Professional Engineer designing software) will REQUIRE internet access. Modern workers will have no need to travel to an office and waste time, gas to do their jobs. The internet will allow that to happen. Students in rural areas can attend college/university online and get the same level of learning as their fellow students on campus.None of this future can happen unless the ISPs have their 'feet held to the fire'. The wild west days of the internet are over. Their performance and tactics are unacceptable and must be regulated as they do not seem to be interested in self-regulation. ISPs that do not meet the limits must be fined, offer discounted packages or made to stop operations until they get up to the standard.Regards,Tom ****, P.Eng.