Intervention: District of Wells (Intervenor 181)

Document Name: 2015-134.223664.2382482.Intervention(1f2c201!).pdf
JUN-23-201S 08:0SA FROM: TO: 18199940218

Consultation CRTC 2015-135 "Review of basic telecommunications services" **** 23, 2015

Secretary General, CRTC
District of Wells

Attached, please find the intervention from the District of Wells Mayor & Council regarding the review of basic telecommunications services in Canada (Consultation # CRTC 2015-134) If there are any problems with the transmission or if you require any additional comments or information, please contact the District of Wells Municipal Office by phone or fax (above) or by email ******@***.com.

JUN-23-201S 08:0SA FROM:
John Traversy
Secretary General
TO: 18199940218
District of Wells
•.. an Official British Columbia
Gateway Community

Canadian Radio-television and Telecommunications Commission Ottawa, ON KiA ON2

**** 22, 2015
**** Mr. Traversy,

On behalf of the District of Wells, an incorporated municipality in British Columbia, I am responding to the review of basic telecommunications services initiated by your department in ****.

In the CRTC's announcement ofthe review, you indicate that you are collecting information regarding services and speeds that are necessary to participate in the digital age, the need for funding and the roles of economic and regulatory players.

The District of Wells has the current minimum standard of low-speed Internet connection through either wireless broadband or satellite Internet Service Providers. We do not have cellular service and the nearest accessible location for cellular service is approximately 65 kilometres west of town. In regards to the services and speeds, if the CRTC truly wants to "ensure that Canadians have access to world-class telecommunications services," this is unacceptable. Currently, the highest possible download speed being offered in our area is 10M bps and the highest upload speed is 2Mbps, though this combined maximum is only offered to businesses and would cost $230 per month before taxes. For residential customers, the highest possible upload speed is 1Mbps and the cost would be between $85 and $130 per month for these potential speeds. As you are hopefully already aware, these advertised speeds are only potential and are not the average operating speeds. Many people and businesses in our District can only afford basic packages ranging from 1Mbps to 1.5 Mbps download speeds with only 512Kbps to 700Kbps upload speeds at a cost of between $40 and $55 per month or between $70 and $100 per month for a business. These packages also include very limited monthly usage allowances with costly charges for additional use.

PO Box 219, Wells, B.C. VOK 2RO Tel: *-***-***-**** Fax: *-***-***-**** email: ******@***.com JUN-23-201S 08:06A FROM: TO: 18199940218 P.Y4


While the current digital era offers potential for exciting opportunities such as video communication with loved ones or colleagues, virtual offices allowing people to live the lifestyle they choose while telecommuting to work, file sharing to anywhere, and new public engagement tools, residents of Wells do not have full access to these opportunities.

Furthermore, many new software and operating systems that are standards such as the Adobe Suite, Microsoft 8 or 10 and Office 365 are designed to have constant internet access and to rely on ****-based file management. Many residents and business owners, therefore, cannot have access to up-to-date systems without committing to exorbitant usage costs. This is our reality. As the Internet of Things appears to be expanding, we can only speculate the extent to which Wells and other municipalities will fall behind in our ability to use any manner of tool or device beyond our computers, tablets or phones.

The District of Wells recognizes that our current level of service would not have been possible without Government intervention. However, given the cost of access, while we may arguably have "access to" broadband speed targets set by the CRTC in 2011 for 2015 the cost of the speed makes it inaccessible to many residents. Even our municipal office does not have access to this speed. Our speeds even prohibit us from taking part in the CRTC's Internet performance measurement project, which seems astounding if the CRTC truly wants to measure the Internet performance of the service available to Canadian Citizens.

We notice that the CRTC has moved its target date to 2019, however, at the rate of digital developments to maintain the same targets for the next four years is laughable and is only committing that Canada will fall behind other developed countries not only for service provision, but also for business competitiveness. This commitment is nowhere near current global standards and is certainly not even remotely "world-class." The District of Wells has explored the expansion of fibre-optic cables but the cost is too much to expect a small municipality, with no means for recuperating the cost, to bear and does not seem to be of any value to the local telecom providers. In order to have competitive services and speeds, there would be an absolute need for funding mechanisms to support the development of better service provision.

None of the current provision even conSiders mobile access, because mobile access is not even an option here. We do not have cellular coverage and are told by the local telecom that this service would be very unlikely. This not only limits professional and personal access to services available to most of the world, it is also limiting our access to emergency notification. The Province and Canada are developing better notification systems, but these include a reliance on cellular access. We are, therefore not only being left behind in terms of our internet service, but also being shut out of systems that are being designed to save our lives and livelihoods. It should go without saying that this is not an improvement to systems and seems to determine which citizens the Governments are choosing to protect.

In speaking to the question of the roles of different players, it is clear from the actions of the private sector to date that they will not improve services without action from the higher level JUN-23-201S 08:06A FROM: TO: 18199940218


governments and the CRTC and that simply setting targets does not make the services and speeds a reality. As a municipal government in rural Canada, we do not have the power or funds to take any action ourselves or encourage any action from the private sector. It is incumbent upon the CRTC and the Government of Canada to make stronger commitments with financial backing to ensure Canadians truly do have "access to world-class telecommunications services that enable them to participate actively in the digital economy" because the current reality is that we do not.

We look forward to a new reality, which is as you describe: where all Canadians are able to create and make use of innovative application and where all Canadians are able to actively and meaningfully participate in the digital economy.

If you wish further feedback from the District of Wells, please contact me or our municipal staff by phone at *-***-***-****, by fax at *-***-***-****, by mail at PO Box 219, Wells BC, VOK 2RO or by email ******@***.com.

Mayor **** Sharpe
on behalf of the District of Wells Council

Intervention: District of Wells (Intervenor 181)

Document Name: 2015-134.223664.2382483.Intervention(1f2c301!).html

Copie envoyée au demandeur et à tout autre intimé si applicable / Copy sent to applicant and to any respondent if applicable: Non/No