Interventions Phase 2: Intervenor 402

Document Name: 2015-134.226721.2518814.Interventions Phase 2(1hzj201!).html

My ISP choices are limited to two providers (and a few others who rent space from one of the two main players), Telus and Shaw. Neither provider is adequate for the cost. Telus has marginally better customer service and has worse connection speeds for a small savings over Shaw. My current ISP is Telus. I use the fastest available connection with telus but it doesn't keep up to my data needs, nor my children. Now they are beginning to enforce data caps too! All the while, my bills are rising every year without giving any real increase in service. It's very frustrating in semi-rural **** East BC (Nelson BC). The fact is that unevenness in the service network could have and should have been legislated away years ago. city residents pay less and get far more connectivity. I am literally subsidizing the advancements in Vancouver with my bills for shoddy service (both customer service and actual connectivity). Having little choice but to hop between two poor carriers who seem to collude to keep prices high and service poor, the consumer in rural BC is left without real access to the world of high speed data. Our businesses and homes are poorly served at best and it's extremely expensive. I think it's a crying shame that legislation doesn't force telecoms to provide equal service to all consumers and also to keep pricing lower for loyal customers. I have been a customer of Telus for 23 years. I have had their internet consistently for the last decade. I have not seen significant advantage in going back to Shaw. For that, I have been rewarded with higher bills than those who jump ship every 6 months. Legislation should prevent discount leaders like that, and force the telecoms to reward loyalty. Additionally when they roll out better speeds (rarely but it happens) they rush to sign new customers without giving existing customers access to the better speeds. This has left a sour taste in my mouth twice as they chose to give neighours a higher speed than me, and then say they were out of switches in the hub and I would have to wait. Their dishonesty isn't unique. Shaw plays the same games. Eventually I did get my line upgraded but I get no discounts and in fact have paid highly in order to get on board with a mere 16 mbps line. This line rarely performs to that standard (actually never). I pay for 16, but get 10 to 14 mbps. More than that, if I had access to higher speed I could dispense with a landline phone to help reduce costs, but since I can't rely on my connection to perform well enough to VoIP call, I must pay for that too. Telus and Shaw both could and should provide better service. There is a direct fibre connection in **** which should mean we could get the real speed we all need, but the powers that be refuse to invest the necessary equipment. Demand is here. The willingness to give up their easy cash cow, the source of subsidies for city customers and price wars in other places, is not. That's the crux of it. Intransigence and market manipulation that forces rural Canadians to pay for the advantages conferred on larger urban centres.