Interventions Phase 2: Intervenor 656

Document Name: 2015-134.227091.2527386.Interventions Phase 2(1$65601!).html

What telecommunications services do Canadians consider necessary to participate in the digital economy?Quality and reliable internet is a necessity in rural Ontario as it allows financial and workingopprtunites to those who do not live in large urban areas. If a child is sick being able to work at home and pay your bills, or just when your schedule is bad and going to a far away bank is not an option.Which services do Canadians rely on the most to communicate?The internet and social media are a must today. I am raising three teens in rural Ontario at a small rural school. The only way they can obtain academic success in high school is through Rural online credit courses, online tutoring, educational videos, rural research for courses and using the internet and phones to study with distant class mates. In addition there is an expectation by the school board that these technologies are available to students.Should the prices for telecommunications services in Canada be similar between urban and non-urban areas?Yes - My rural internet services for the last 4 months total close to $1000; yes $1000. This is unreal when you have regular expenses, braces, driving lessons, seasonal employment (which requires online EI reports regularly), university tuition to pay for etc. My kids are not heavy users, we cannot use netflex or shomi or even youtube, the most we have ever used is 60 GB in a month which for me totaled a cost of $320.00. Some city programs offer 500 GB for $90.00 that is 16 times more data than I can get for $150. But, the option I used, a rocket hub, was the only option available until very recently. I have now switched to satellite which is $90.00 for 40 GB with speed slowing down at 40 GB and it is the only other option I have in my location. It is slower and far less reliable than the wireless rocket hub - lets hope the kids do not have online exams on cloudy days. There has to be a fairer option that allows my children reasonable access without breaking the budget.What upload and download speeds for broadband Internet service would meet Canadians’ needs?The present 5 mbps is too low and cocks out some browsers, I think 30-40 mbps is a solid option but would be happy to have 20 mbps for a reasonable price.