Intervention: Skipping Rock Communication Arts (Intervenor 200)

Document Name: 2015-134.223834.2390359.Intervention(1f8#v01!).html

5Mbps downloads and 1 Mbps uploads is not even a bare minimum for Internet usage and hardly sets a target for ISPs to invest in the future to bring these standards up to where the rest of the world is. I've just returned from a 6 week vacation to our family in the Republic of Korea and I've seen first hand what actual Internet speeds should be. We've always complained that our video chats with our family in Korea have been because most all of them are video chatting with us via they cellular data phones and because our signals are travelling overseas. But during our visit there it was actually in communicating with people back in Canada that was the problem, not the fact that they were using cellular. When I used my mobile devices there using cellular, my speeds were in fact faster than my terrestrial connection to the Internet in Canada. Also everyone with cellular data gets free unlimited wifi at access points around the country, as a way to save data and take the pressure off their cellular connections. But that wasn't the most shocking, what was shocking was that when I did connect to wifi, either with my cellular plan or at a relatives, my upload speeds often surpassed my download speeds. With my basic plan I was hitting well over 50Gbps speeds for both up and down.Korea isn't in that much of a different situation than Canada. It's ISPs are typically owned by the mega-conglomerates (oligarchies) as Canada, but their they continue to improve and enhance their networks. Yes, Korea is a much smaller country than Canada, but I also find it very sad that Canada was once known for being on the leading edge for telecommunications due to the fact that our country was big and thus had to be the best to have the quality. Now, the companies have been just sitting on their laurels for far too long and in the meantime the rest of the world has caught up and far surpassed us in the field of telecommunications. I remember when Shaw first set-up their cable Internet service. There would often be times where they would boost everyone's speed for free because they made enhancements across their network and because of competition. Now I just get increases in price for the same speed that I've had for nearly a decade. Or last trip to Korea was four years ago, even in that short time their speeds have increased nearly twofold.By only setting a short-term goal of 5Mbps downloads and 1 Mbps uploads by the end of the year and not mandating an increase in that base minimum for two or three years out agains signals to the major ISPs that they can continue to sit on their aging thrones for even longer because they have no incentive or mandate to improve. If more Canadians could get a short sample of what true Internet communications are like in todays age, they would all be demanding to get out of the stone age. We might as well dig out our 56K modems. A short survey with family and friends that I know that have the bare minimum Internet speeds also barely use their Internet connections because the connections are just too slow, but to get faster it is just too expensive. My dad who is 79, just wants to have Internet so that he can read the daily Cantonese paper in Vancouver and do some video chats with the grandchildren. But I'm about to cancel it for him because $76.16 a month is just too much for a pensioner to spend for only 5 GB of data used per month. He and my great aunt and uncle, who live just down the road from my dad, pay $100 for a TV+Internet bundle (basic of both) again only using 5 GB a month. An yet they are allotted 150 GB per month. They are never going to use that much. I only use at maximum 45 GB per month (of my 300 GB allotment) and my children are heavy users of Netflix and my wife watches her Korean dramas online. I would say that most users never even come close to hitting their data ceiling. The problem is always price and speed. Never amount. I would much happily get more speed that I need instead of more capacity that I never fully use. I think the ISPs know this also, which is why price their plans with slow speeds with data caps that you'll never hit. Users are tricked into thinking, "Oh, well I can deal with slower speeds if I means that I can download more." They will never use that capacity, even if they tried. If they use on demand services like Netflix or VoIP, their services just degrade to the slower speed and they get poorer video and telephone. The ISPs know that only with faster speeds do you actually use more data. I could never use all my data for Netflix or VoIP, even if I wanted to, save for having a movie or phone call going all day long. But if you want a better streaming video or VoIP connection, the ISPs know that are going to need a better download speed and they are going to make you pay for it because you are most likely using it for a competing service like phone or TV. When they give you that extra speed they justify the ridiculous prices on the fact that you are also getting more download capacity. Again, something that you are probably not going to use. So, when you consider your rulings, please consider that most people are not actually using as much data as the ISPs would like you to believe. They could actually deal with much less than what they are allotted and included in my price, but they do need access to faster speeds so that they can freely use competing services for TV and Telecommunications (Audio and Video). The major ISPs know this, and they see increasing their speeds without increasing our costs as a threat to their traditional businesses, TV and Telephone. Sincerely, **** Jung.