Intervention: Intervenor 51

Document Name: 2015-134.221931.2315034.Intervention(1dm@$01!).html

My comments will be strictly directed towards the areas of internet speeds and pricing structures. If one of the goals of the CRTC is to ensure Canadians have access to world-class telecommunication services things must change in this current internet market. While internet connection speeds have gone up over the years (albeit very slowly relative to real world-class telecom services in foreign countries take **** Korea for example) the pricing has increased with it making the service more expensive. Limitations have also been put on these new increased speeds to further price gouge the consumer.For example, I live in Toronto and a quick glance at Rogers internet plans in my area show the cheapest plan being $65 per month. The speed is great in terms of every day usage however the price point is not. The plan is advertised as 30Mbps/5Mbps (Down/Up) with a data (bandwidth) cap of a measly 100GB per month. Now if you want a larger bandwidth cap you need to pay extra per month on top of the $65 fee and this is where pricing really takes off as it's generally an extra $20-30 per month resulting in a monthly bill closer to $100 per month (a far outcry from the advertised $65). Now you may be asking "Why do I need a higher data cap?." Well the answer is simple, we live in a digital age where the Internet is the primary medium for entertainment. More and more people are cord cutting (traditional TV services) and are using the internet as their source for entertainment. Content on the internet has also evolved and developed to the point where a majority of it is in High Definition (HD). Now going back to the question of "Why do I need more data?", well content on the internet inherently uses data and HD content uses even more data. The 100GB data cap provided in the plan is simply inadequate for the average single person consumer (forget even considering a family of four). Because the data caps are so small, consumers are forced to pay the additional fees to get a larger data cap and this simply becomes too expensive for most Canadians to afford for what's considered a minimum internet plan from Rogers. As a result, ISPs are charging an arm and a leg for basic internet service and this is not right (this is not exclusive to Rogers).Data caps should be simply removed from these plans or set at real reasonable levels (much higher than 100GB per month at no additional charge) to accommodate the digital age we live in now. We certainly have the infrastructure to handle it so that's definitely not a problem. There is no reason we should be paying for additional data usage it is simply price gouging. In the United States ISPs don't follow this tactic of data caps so why is there an exception to this in Canada? ISPs in Canada have a tendency to improve internet speeds but restrict the data caps at the same time. What is the point of having these new fast connections if they can't be fully utilized? What makes our situation worse is that Canadians don't have any alternatives and competition does not truly exist. ISPs like TekSavvy that were artificially developed to compete have not done well over the years as they are still linked to big telecom companies like Rogers and Bell. Teksavvy does not own it's own infrastructure so their forced to adjust prices accordingly and get bullied around by big telecom companies. Pricing needs to be improved and data caps need to be removed. In United States Google has taken the initiative to shakeup the ISP industry and is offering Google Fiber 1000Mbps connections for roughly $80 per month with no data cap in select cities as a testbed. To compare, this type of connection in Toronto would be easily hundreds of dollars per month. One interesting note about Google Fiber is that as a result of Google's offerings in these select cities, competing ISPs all of a sudden started to offer similar plans to Google Fiber at similar price points when before their plans were mediocre at best. When they realized that Google was going to take all their business they were forced to actually compete instead of maintaining a monopoly in the market. Google has realized how far behind ISPs are truly lagging and what it will take to become a world-class telecom country. Canada needs to do the same and shakeup, regulate and standup to our ISPs so Canadians won't continue to be lagging behind the rest of the world.