Interventions Phase 2: Intervenor 470

Document Name: 2015-134.226822.2518995.Interventions Phase 2(1hz_301!).html

We live in a rural area and satellite internet access the only logical choice. The bandwidth available to buy with our provider has been purchased and the service is worse today than when it was installed. We understand no new satellite towers have been erected although users have expanded. One of the reps on the phone allude to us when we call to complain that the tower has 'been over sold'. If this so, I believe it is against the law to do so but I'm not sure this is properly monitored. Internet connection is NOT a luxury - it is a necessity. I have purposely not named the provider as we don't have the proper knowledge on the subject and would not want to misspeak about something that I don't have all the facts about. What I do know, is our phone, internet and TV are all impacted but the terrible service.