Interventions Phase 2: Intervenor 453

Document Name: 2015-134.226809.2518984.Interventions Phase 2(1hzns01!).html

live 10 minutes from major city have been told we would have equal access to internet. Pay a monthly bill but ofen no service for days at a time . No refund no apologies . Told that they would upgrade towers never did . Now telling us that they cannot offer us better service and to try and find another provider but here really isnt any Larger companies not willing to offer their services outside of city limits. no access to internet has made it very diffiuclt for my kids in school and my work . When they inform their teachers they do not have internet it is not accepted as they do not believe that this is possible If governent does indeed remain responsibe for rural providers they should ensure that these providers are accountable to their clients. Rural clients need equal access and equal quality Thanks