Intervention: Intervenor 86

Document Name: 2015-134.222153.2319420.Intervention(1dp_c01!).html

**** day. I wish to provide comment related to your review of Internet service and it's importance to the general public. Specifically as it relates to Rural populations. I live in Tiny township in the County of Simcoe in the province of Ontario. I live full time in a rural area. I have live here for 15 years and have visited the area as a seasonal visitor for the previous 30 years. Over this period of time I have been witness to the SLOW availability of various telecommunication services. I am a retired telecommunications manager with a data background and am very familiar with how a telecom company operates. When I moved up here upon retiring, my availability of service was limited to one provider, Bell. We had a phone line for quite a few years and internet service was basically "dial up". Television was limited to one provider, Expressview (Bell). Rogers would not install cable do to it non profitability (limited clients). After a couple of years I attempted to us wireless (cellular) internet access. Although this functioned. for me it was spotty and intermittent for my neighbors. I had line of sight access to the tower across Nattawasaga Bay about 20 Km away. This service was better than dial up, but not very fast. About 7-8 years ago DSL became available through our phone line which became more reliable for users in our area. As well, our Township/County worked hard with providers ie Bell and Rogers to have them provide access to higher speed internet to residents. For our area, this was done via the installation of a Radio Tower in our area. I believe this was expedited by Government grants. I don't know anyone that is using as wireless service to access the internet via this tower. DSL via phone line seems to be the norm.With respect to all the hype about Bell's Fibe TV, I do not see this being deployed in our area any time soon. I do know that Bell has layed fiber along a local main road. But that fiber is about 2 km from our community. I know this because I talked to a Bell tech that was working on the termination pedestal for the fiber cables and asked if we would get access. He said no. I also know that Bell has the fiber equipment in the **** Cental Office (where my phone line comes from) but is non active. Which begs the questions. Why is such Capitol investment made and not deployed? Was money from Government programs used to subsidize this investment?The essence of my submission is to explain to the CRTC that Rural customers are handcuffed and limited to who can provide a service to them. For me, I feel that Bell is pretty much a monopoly for our area. There is virtually no competition when it comes to TV service. I can only use Expressview. If I want to watch TV or Video over the internet, I am limited to a 2 megabit download speed from my DSL. Although this provides service for standard definition videos, any higher definition would be spotty at best. Even standard definition can be spotty depending on the time of day. By the way, the 2 mgbit download is not guaranteed because I am beyond the maximum distance from the central office for DSL service.I am, therefore, at the mercy of one service provider. Bell. Rogers will not come into our area with cable. Hence no competitor to go to. I have limited, non guaranteed internet service. My future options are either going to be somewhat limited or non existent. The CRTCs objective of 5 mgbit download speed as a standard would bean improvement, however, I don't believe that this will happen for rural customers unless Bell and Rogers are FORCED to deploy such service. I believe a question that should be put to Telecommunication providers, by the CRTC is; Should Rural customers be treated any different than customers in larger populated areas. Aside for less profit, people in Rural areas should have the same access as anyone else. We have the same interests in the way we use the internet and we change our viewing habits like anyone else. We are driven by the same social/economic pressures and the same need to keep up with everyone else.There is a great disservice to rural communities and we see the importance the CRTC plays in ensuring that we are not left behind. We hope that the CRTC will continue to oversee that Canadians are treated fairly through some form of universal access and fair cost to everyone.I thank you for this opportunity to provide this comment.John Moretto