Interventions Phase 2: Intervenor 620

Document Name: 2015-134.227033.2539568.Interventions Phase 2(1$fjk01!).html

On October 29th 2015 my female companion and I moved from Scugog Island, **** Perry Postal Code *** *** to the Town of **** Perry, Postal Code *** ***. We had Television, Internet and home phone with Bell.We asked that the services be moved to the new address and I was told we would have FIBE TV and a faster internet speed. I was quoted 10MBPS. We moved and there was no FIBE TV, and Bell was unable to hook us up to TV so we went to a local supplier.The internet speed we found was quite slow. I checked with several different speed tests and could get nothing more than 2.7MBPS and most of the time it was below 2.3MBPS. Over a period of 2 months I called Bell Technical on a least 4 occasions and they would point me to the 'Bell **** Test' which automatically started at 10MBPS and would slow down to approx. 9MBPS. No other speed test would show this high a reading.On 2 occasions I insisted that I be put through to a Supervisor who assured me that they were putting out nearly 10MBPS., and on one occasion I ended up at a person above the Level 2 who confirmed the same number. I was given a variety of excuses if it was slow...running wireless or a bad connection.I made enquiries and ascertained that the current lines did not have the capacity to carry 10MBPS, in fact would barely carry 5MBPS.I feel that Bell Internet is not telling the truth about their speed. We were paying $55.95 plus taxes per month.I have no files to attach just continual reports from Bell which I did not take as accurate.*** In addition Bell owed me a credit of over $60.00 for the cancellation of TV services, and was promised on two occasions that it would be credited to our account. Not so...I had to call them 3 times to get the money back.After cancelling our Internet and television our home phone bill went from approx $55.00 to $92.90 per month.I have now cancelled all services with Bell. I find that they are not to be trusted. Raisons pour comparaitre / Reasons for appearanceI am offering my assistance to the Hearing, just to show what we the customer has to deal with. I am a 70 year old man, fit and active who gets tired of the untruths being stated by Bell.